A question? Start here.

The website brings together preparedness guides, threat information, news, off-grid resources, planning tools, a community forum and a Survival Shop. Start with the navigation guide to choose a section.

Start with the Survival Guides collection. If you want help planning a household kit, open the Personalised Survival Kit Advisor.

Use the website search box and enter at least two characters. Try a topic such as water storage or power. Open a result to read its full page, or try a broader phrase if the search returns no result.

Use the language menu in the website header. Automatic translations may contain mistakes, so check important names and figures against the English original.

Open Navigate Around Website. Each section has written instructions and a direct link. A video appears only when an actual tutorial file is available; you do not need a video to use the written guide.

Open the mobile menu button in the header, choose a main section and expand a submenu when available. The navigation guide also provides direct links to the main pages.

Open Survival Guides and use its topic, skill-level or search controls. Choose a guide card to read the full content.

The guide collection stores reading and saved-guide progress in the current browser. Browser data is different from the kits saved in your signed-in account. Clearing local browser storage can remove device-based reading progress.

The advisor asks seven questions about the hazard, household and circumstances, then shows Basic, Intermediate and Advanced kit recommendations. Review the suggestions against your actual needs.

Yes. The builder is an account-only tool for creating, saving and printing personal kits. If you are not signed in, the website sends you to Sign In first.

Sign in and open your profile, then the Saved Survival Kits section. Select a kit to continue working on it in the builder.

The Survival Kit Builder includes a print option. Build or open a kit, check its contents and quantities, then use the print control to produce a checklist.

The readiness assessment is on the homepage. Work through its level, knowledge and location steps to review its planning results.

Open the Threats directory and choose Explore More on a topic card. Its category page links to related information. Use News Updates to open news connected to that threat.

Threat Articles provide longer website articles. News shows published reports and news summaries. Review the date and source of a story before relying on it.

Use News Updates on a threat card or open the Threat News page and choose a topic. This keeps the news list focused on the threat you selected.

Open War Articles in the main menu and choose a conflict category. The article list includes search, sorting and pagination controls.

Open Nuclear War Studies from the main menu to browse that collection and its available studies.

No. The EWSK Preparedness Index is an independent website assessment, not a military, government or emergency-service alert. Read its methodology and follow official local instructions for immediate decisions.

A category may have no matching published items or its feed may not have refreshed. Try another category or visit the main News page. If the issue continues, send the page URL and what you expected to see through Email.

Open the Off-grid Dweller overview, then explore its article and video collections for your topic.

Open Off-grid Dweller Articles and use the available category and search controls. Open a result to read the full article.

Choose Off-grid Dweller Videos from the main menu. Browse the available categories and open a video to view it.

Open the Survival Shop, search or choose a category, then open a product to review its current description, price and ordering options. Product-specific details should come from that product page.

Yes. Open your cart to review the selected products, quantities and displayed total before continuing to checkout.

No. The current checkout records an order request as pending and unpaid. Follow the payment option shown at checkout and the instructions provided by the team. Do not assume that submitting the request completes payment.

Enter the order reference plus the email address or postcode used at checkout. If no matching order appears, check those details and contact the team through Email.

Read the current Returns & Refunds policy, then use Email on Contact Us with your order reference. Ask the team to confirm the return instructions before posting an item.

Read the USB FAQ and the individual product description. If a feature or specification is unclear, send the product page URL through Email so the team can confirm it.

Use Email on Contact Us. Include your order reference, the product name and a description of the problem. Review the Returns & Refunds policy for the current conditions. The website email form does not accept attachments.

Open Create Account, complete the registration fields and then sign in with your chosen details.

Use Sign In to access account-only features such as your profile and the Survival Kit Builder.

Open Forgot Password and use the email address linked to the account. Follow the reset instructions you receive. Never include your password in a feedback or email message.

Sign in, open your profile and use the available profile controls. Your profile also provides access to saved survival kits.

No. Forum discussions are community conversations. Use the Email option on Contact Us for private enquiries or order information.

Open the forum and choose Start a discussion. Sign in if prompted and read the community rules before posting.

No. Keep email addresses, order details and other personal information out of public posts. Send private information only through the Contact Us email form when it is needed for your enquiry.

Start with the navigation guide and these FAQs. Use Feedback for suggestions or website problems. If you still need private help, open Contact Us and click Email our team.

No. AI live chat has not been integrated yet. Use the FAQs, navigation guide, feedback page or Email on Contact Us in the meantime. Community group chat is a separate forum feature.

On Contact Us, go to the final Email step and click Email our team. Complete your name, email address, subject and message, then select Send message. Phone is optional.

Open Website Feedback, choose a website area and optionally rate your experience. Describe what happened and include the page URL if useful. The form sends private feedback to the team.

The current website form accepts a written message and optional phone number; it does not upload files. Describe the issue and ask the team how to provide a screenshot or document if one is needed.

Use Privacy Policy in the footer to review the website information-handling policy. Send any policy question through Email on Contact Us.

Use Terms & Conditions in the footer to read the terms for website use and orders.